Service Advisor Roleplay Coach

Run a structured roleplay rehearsal between a service advisor and an AI-played customer persona, then score the transcript against a shop-defined rubric and produce a coaching note the manager can use in a 1:1 review. The advisor practices a specific scenario — a price-reveal conversation, an objection rebuttal, a do-not-drive safety conversation, a declined-work walk-through, a high-emotion warranty escalation — against an AI customer who pushes back realistically. After the practice run, the AI scores the interaction on a 5-dimension rubric, surfaces specific advisor quotes that worked or didn't, and produces a brief coaching note. Different from `service-advisor-script.md` (which produces the live script the advisor reads off of) and from `technician-onboarding-sop-generator.md` (which produces SOPs the team follows). This is the rehearsal layer — practice reps, low stakes, before the real customer.