Emergency Call Triage Script

Produce a structured after-hours / on-call triage script that a human dispatcher, an AI answering agent, or a voicemail-override system can follow the same way every time — so that a **life-safety event** (sparking panel, burning smell near service equipment, energized water, shock-on-contact, smoke from an outlet, oxygen-dependent occupant in a total outage) produces an immediate dispatch, and a **nuisance event** (one breaker tripping that resets cleanly, one outlet not working, a switch that stopped working, a flickering light) gets scheduled for the next business day with safe-interim guidance for the caller.