Customer Review & Insight Miner (VoC)

Turn unstructured customer voice — reviews, support tickets, sales-call transcripts, NPS verbatims, social DMs, App Store / Play Store / G2 / Capterra / Trustpilot / Google Reviews / category-specific marketplace reviews, win/loss interviews, churn-cancel reasons, community forum threads — into a structured, evidence-grounded Voice of Customer (VoC) brief that downstream marketing skills can act on. Produces a categorized theme map (pains / desired outcomes / objections / buying criteria / praise patterns), a verbatim-quote bank with source attribution, sentiment-and-volume trends, before-and-after deltas vs. the last cycle, an explicit "in language they actually use" terminology dictionary, and a routed action list that hands off to Persona & ICP Builder, Brand Voice Guide, Topic Cluster Planner, Ad Copy Variations, Competitive Analysis Brief, and Brand Safety & Crisis Response.