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Product Recall Customer Outreach
Produce the complete outreach and on-site protocol packet a plumbing shop needs when a product the shop has sold or installed gets a CPSC, manufacturer, or regulatory recall. This is a recurring, entirely predictable event for any shop that has been in business more than a few years — tankless water heaters (VESTA VST October 2025, Navien 2018, Rheem and A.O. Smith historical), tank-type water heaters, pressure-reducing valves, expansion tanks, polybutylene and defective PEX fittings, faucets failing NSF/ANSI 61 lead limits (the Amazon-sold BASDEHEN / Qomolangma / HGN / Kicimpro / VFAUOSIT / NICTIE recalls in 2024–2025), backflow preventers, and fill valves all hit the recall cycle with regularity. The shop's choices are: ignore it and carry the liability, react ad-hoc and lose time and confidence on each event, or run a repeatable workflow that protects the customer, the technician, and the shop at once.
Saves ~45 min per recall event to produce the full outreach packet; avoids the legal and reputational cost of handling a recall ad-hoc and unlocks the service-call attach rate that comes from being the shop that notified the customerintermediate Claude · ChatGPT · Gemini
This skill is kept in sync with KRASA-AI/plumbing-ai-skills — updated daily from GitHub.