Brand Agent Authoring

Author the persona, knowledge plan, conversational guardrails, jurisdiction matrix, and audit / drift-detection scorecard for a brand-owned AI agent that speaks on the merchant's behalf across Microsoft Brand Agents on Shopify, Cognizant Agentic Retail CX on Gemini Enterprise, Argano Retail Clienteling Agent on Dynamics 365, Amicis Store Commerce Agent (voice-first), Salesforce Loyalty / Service / Commerce Agentforce skills, and the merchant's own Copilot Studio / Custom GPT / Claude Project / Gemini Gem deployments. Output is a turn-on-ready packet a retailer can hand to the platform team and the legal team and use as the system-prompt-and-grounding-set for the agent itself: persona spec, FAQ training-data plan, refusal posture, regulated-category guardrails, escalation rules, attribution rules across surfaces, audit-log schema, and a drift-detection scorecard with a rollback trigger. The skill replaces the off-the-shelf "brand voice doc + a few FAQs" pattern with a content-and-governance discipline tuned for an agent that will *speak unsupervised at machine speed* in front of the brand.