Service Recovery Writer (Direct Complaint & Refund Response Drafter)

Draft the private, direct response a salon, day spa, or med spa sends when a client complains, requests a refund, or signals they are unhappy through a non-public channel — email, DM, post-visit reply, voicemail follow-up, or a 1-star private message that has not yet become a public review. The skill produces five linked artifacts in one pass: a triage assessment, a first-acknowledgement draft, a resolution-options reply, a difficult-customer disengagement script for cases where nothing will satisfy, and an internal incident log entry suitable for staff retro and insurance/legal records.