Producer Post-Call QA Scorecard

Turn a completed producer or service call into a structured, coaching-ready scorecard: a quality score per dimension (discovery depth, coverage-gap surfacing, objection handling, empathy, compliance, momentum, next-step), concrete moments from the transcript that earned or lost points, a ranked coaching plan, and a role-play prompt tied to the specific weakness. Designed to be the retrospective half of the pair with the Producer Live-Call Copilot — the Copilot prompts the producer in the moment; the Scorecard grades what actually happened and feeds the next coaching conversation.